The National Australia Bank, NAB, branch in Kilmore will close on September 28.
There will be no job losses as part of the closure, with branch staff provided new opportunities across NAB.
NAB retail customer executive Larna Manson said the decision was because of increased online banking, with 67 per cent of users of the Kilmore branch registered for online or telephone banking.
Ms Manson said about 57 per cent of Kilmore NAB customers had visited the branch once in the last year and more than 75 per cent of customers used other locations.
“The decision to close a branch is never easy but the number of customers coming into branches to do their banking is dropped, with more than 93 per cent of transactions across Australia taking place online,” she said.
“Almost 90 per cent of our Kilmore customers who are registered for online banking are active users of the mobile app and online banking.”
Seven per cent of Kilmore NAB users rely on branch-only banking method.
The closest face-to-face alternative branch is at Wallan Village shopping centre, which is open Monday to Friday, 9.30am to 12.30pm.
The Seymour branch refurbishments are set to be completed this month – another factor considered by NAB when closing the Kilmore branch.
Last year Kilmore NAB had 541 personal banking customers who visited regularly, three or more visits, and 88 heavy visitors with 12 or more visits. Twenty-one per cent of users who currently use the Kilmore branch also use the post office.
Those users will still be able to withdraw and deposit cash and cheques, and check account balances at Kilmore post office.
“The Kilmore team will be helping customers who need additional support with digital banking and also introducing them to the Bank@Post service down the road on Sydney Street,” Ms Manson said.
From January to December 2022, 139 business bank customers visited regularly, three or more, and 47 were heavy visitors with 12 or more.
Business customers will be able to use Bank@Post services including for change or coin floats fee-free.
For more information, businesses are invited to contact their bankers or transactional specialist or call 13 10 12.
