Last Tuesday, Telstra began the rollout of providing around 12,000 new handsets to eligible disadvantaged, elderly, or remote customers across the country, in anticipation of the 3G network closure later this year.
Salvation Army Major Brendan Nottle stated that the rollout would ensure the most vulnerable members of the community were not left behind in Telstra’s 3G network closure.
“Connection is one of the most important things to maintain in our society, whether it is with friends and family or with housing and support services,” he said.
“Ensuring that every Australian, from any background or level of income, can take part in our modern digital society is crucial.
“A phone can be a gateway to social inclusion, community connection and support, and with the upcoming closure of 3G networks in Australia it is important for us to reach out and ensure that this can continue for everyone.”
August 31 will see Telstra’s 3G network close, with only the 4G and 5G networks to remain. It is expected that once closed, the capacity, speed, and reliability of the 4G and 5G networks will increase, giving Australians more efficient and effective network connection.
Eligible customers will be notified by Telstra to let them know a new device is on the way, with instructions on how to set up their new device included in the package.
To find out if your phone needs an upgrade, you can text ‘3’ to 3498 on any Telstra device to receive a text message response indicating whether or not your phone is compatible with the 4G or 5G network.
Once Telstra’s 3G network closes, customers with 3G devices will no longer be able to access the network via calls, text, or internet, with the provider urging customers to make the switch now.
Telstra’s closure will see the telecommunications provider join Vodafone in moving away from 3G, who switched off their network in January, while Optus will switch off their 3G network in September.
