Macedon Ranges Shire Council is seeking first-hand feedback from residents impacted by recent storm/flood events to help officers provide and tailor additional support where appropriate.
Since Christmas Eve 2023, council has received hundreds of reports of flood and storm impacts, with council officers working diligently to prioritise and promptly address each of the queries.
Council’s community director Maria Weiss said council was eager to adopt lessons from previous flood events and support impacted residents where appropriate.
“We know we were more fortunate than some of our neighbouring councils and others across Victoria in terms of extensive flood/storm impacts, but we’ve been here before and we want to be proactive in gathering information and supporting our community,” she said.
“I encourage anyone impacted to get in touch and on behalf of all of our teams here at council, I’d like to thank the community in advance for their patience and understanding as we continue to work methodically through a high number of customer queries during this time.”
To gather more information and provide further support, council officers are travelling to several towns across the shire with a roving Recovery Operations Centre, ROC, inviting and assisting impacted residents to register for support and provide feedback.
Proposed ROC drop-in sessions, subject to change, include:
- January 24: Lancefield Neighbourhood House, 2 to 4pm
- January 31: Darraweit Guim Memorial Hall, 10am to 12pm and Romsey Hub, 2 to 4pm
- February 2: Council’s Kyneton administration centre, 10am to 12pm
Residents can also provide feedback online by visiting and filling out a public registration form. to fill out a form or contact the customer service team on 5422 0333.
