Residents are now invited to share their feedback as part of an annual Goulburn Valley Water customer satisfaction survey.

In an effort to enhance the water and sewerage services provided to the community, a sample of customers will receive an email and be asked to complete a short survey to share their thoughts on satisfaction with water and sewerage services.

Organisations aim to gather feedback from more than 2000 customers across the seven participating water corporations, which include Westernport, South Gippsland, Gippsland, East Gippsland, Central Highlands, Goulburn Valley and Coliban Water.

Goulburn Valley Water managing director Steve Capewell encouraged customers to provide honest feedback to help the organisation continue to build great customer experiences.

“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations for water and sewerage services. The survey is one of the most important ways we learn from our customers and improve our services,” he said.

“Regardless of whether customers receive an email invitation, everyone can participate by visiting our website and taking the survey to ensure their voices are heard.”

To encourage participation, each corporation is offering customers the chance to win one of 10 $100 bill credits for completing the survey before 6pm on October 31.

Winners will be announced after the survey closes in early November 2023.

For those eager to provide feedback and potentially win a $100 bill credit, the survey will also be made accessible on Goulburn Valley Water’s website for four weeks from October 9.

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