Telstra has started upgrading its mobile base station in Broadford for improved 4G capacity and new 5G coverage requiring temporary service disruptions or reduction in mobile coverage.
A full shutdown occurred between January 15 and 19, and if all goes well, the work will be completed by Wednesday, January 24.
Telstra mobile customers may receive text messages informing them of the upgrades, while landline services, NBN internet services and mobile coverage from other providers will not be impacted.
Any calls to triple zero from a Telstra mobile when the site is off-air will automatically be switched to any working mobile network for connection to emergency services.
The aim of the work is for Broadford customers to enjoy a better mobile experience.
When the works are completed, Telstra customers in Broadford will join more than 4900 Telstra 5G sites on-air within chosen areas of more than 400 cities and towns across Australia.
For mobile coverage in the interim, if residents have access to a Wi-Fi signal at home or at work, Telstra encourages them to activate Wi-Fi calling – a free setting on most phones to make and receive phone calls via Wi-Fi network.
Many businesses use the Telstra network for EFTPOS terminals, however Telstra does not operate the EFTPOS network, it is managed by financial institutions.
EFTPOS terminals can be connected using fixed line or Wi-Fi/NBN internet connections.
Retailers should contact their bank for more information and details on how to switch between methods to ensure continuous service.
and if people experience concerns after the outage period, report faults through 132200 Telstra Faults.
