MITCHELL Shire Council is participating in the Local Government Victoria Community Satisfaction Survey (CSS) to understand how residents perceive the performance of council services and performance.
Each year, all Victorian councils take part in the survey to understand what matters most to the community and where the councils can improve. The survey is managed independently by Klein Research in partnership with TKW Research.
During March and April, some residents may receive a phone call inviting them to take part and share their views on council services and facilities. The survey is anonymous and includes a range of questions designed to understand community perceptions of council’s performance in delivering important services.
In particular, the council is seeking community feedback on overall council performance, community consultation and engagement, customer service, and council direction and priorities.
Participation is voluntary and confidential.
Feedback will help shape the services and programs that matter most to the community.
