Editorial Complaints Policy

The North Central Review

If you believe the North Central Review or associated publications have breached its editorial policy and wish to complain about editorial in this newspaper, you can contact the General Manager/ Editor via the following ways:

Email: gm@newspaperhouse.com.au.
Mail to: General Manager/Editor, PO Box 385, Kilmore VIC 2764
Phone: (03) 5734 3344
In person: 3/87 Sydney Street, Kilmore. VIC.

Process

Complaints will be accepted up to one month from the date of the publication of the concerned article.

To progress the complaint, it must be put in writing and include:

  • A link to the relevant webpage, if the complaint is about online material, or if the item is in print only, the publication title, date, page and headline;
  • Reference must be made as to the nature of your complaint;
  • Any other documents that will help us assess your complaint. Complaints received without this information may not be considered.

The North Central Review may seek further details after your initial contact, and reserve the right to reject, without further investigation, complaints that show no breach.

Timing

The North Central Review aims to acknowledge your complaint within two working days of receiving the complaint. In making a complaint, you agree to respond promptly to any request for further information.

If the Review receives multiple complaints about the same issue, the General Manager/ Editor may make one response to all.

The North Central Review will respond to all complaints within 28 days of receiving all the necessary information to allow us to investigate.

If at any stage of your complaint the North Central Review do not hear back from you within 14 days, the complaint will be considered satisfied and closed.

Appeals

If the complaint is not resolved to your satisfaction, you may take the matter to the Australian Press Council.

As a member of the Victorian Country Press Association, the North Central Review Pty Ltd and associated publishing entities are bound by the standards of the Australian Press Council.

For more information on the press council’s complaints handling policy please visit www.presscouncil.org.au/making-a-complaint.