A new patient registration portal for the Victorian Virtual Emergency Department (VVED) is fast-tracking patient care.
Known as ‘Reggie’, the portal was developed internally by the Digital Health Team, and features a user-friendly interface that enhances the experience for patient and key stakeholders.
It also includes a comprehensive dashboard for clerical staff to register patients into the iPM and FirstNet EMR systems.
‘Reggie’ has been created to integrate with VVED workflows, streamlining the registration process and significantly reducing time spent on administrative tasks. Built on the latest cloud infrastructure, the software ensures continuous updates and improvements without any downtime.
A stringent cybersecurity posture has also been implemented, which helps to decrease the risk of third-party vendors infiltrating the system.
Digital Health Executive Anthony Gust said having a primary development team within Northern Health allowed the health service to be at the forefront of digital health.
“It’s an amazing innovation for Northern Health,” he said.
Emergency Services HIS Manager Nicholas Caruana said the new portal greatly improved data capture and validation, resulting in a more efficient registration process for the patient and the clerical team.
“In its first 15 days, the portal assisted in the reduction of duplicate patient records by 10 per cent and increased Medicare number capture compliance from 73 per cent to 88 per cent,” he said.
The new portal has also been well received by Ambulance Victoria Triage Practitioners.
“They are loving how efficient the referral form is. Likewise, the team in Triage Services are also pleased to see that there is continuous improvement occurring in VVED processes and systems,” they said.
Mobile Intensive Care Ambulance (MICA) Paramedics also commended the new system, with crews noting that it was ‘significantly simpler and more efficient’, with HealthDirect echoing similar sentiments.
